A: Email us - support@agothicuniverse.com
We will get back to you with 24-48 hours.
A: We are licensed to sell their products, we will continue to stock their items as we all live in A Gothic Universe! Please visit our "Coven-Approved Merchant of" section on the homepage, for a complete list.
A: Most of the brands are from our on-hand inventory, once these items are sold we will no longer carry them.
With the Exception of KILLSTAR, Alchemy of England, and many more. Please visit our "Coven-Approved Merchant of" section on the homepage, for a complete list. We will continue to stock those brands as we start branding our own products!
A: Thank you for your patience as we embark on an exciting journey from our 7-year-old platform to Shopify. Listing our products is a labor of love, and the wait will be well rewarded with an enhanced shopping experience.
These items are from our on-hand inventory. They will mostly be, Not Made Anymore, Sold Out, Rare Finds, Retired or Dead Stock!
A: Yes! We believe that gothic fashion should be accessible to everyone. Many of our items come in extended sizes. Check the product description for specific sizing information, and feel free to contact us if you need help finding the right fit.
A: While some items are designed with a specific fit in mind, many of our products have a gender-neutral style. Be sure to check the size chart on each product page for the best fit.
A: We recommend washing most items in cold water on a gentle cycle and air drying to maintain the fabric and print quality. For delicate lace, velvet, or leather pieces, follow the specific care instructions on the product page.
A: At this time, we only ship within the United States. We do not offer international shipping, but we hope to expand in the future. Stay tuned for updates!
A: Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking link. If you haven’t received one, check your spam folder or contact us, at support@agothicuniverse.com
A: If your package is significantly delayed or lost, contact us at support@agothicuniverse.com with your order number. We’ll work with the shipping carrier to resolve the issue.
A: Refunds are available for eligible returns. Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds typically take 7 days to appear in your account.
A: We sincerely apologize for any issues! Please email us at [support email] with photos of the damaged item, and we’ll arrange a replacement or refund.
A: Unfortunately, only one discount code can be applied per order. However, we frequently offer site-wide sales, so keep an eye out for additional savings!
A: We offer seasonal sales, including Black Friday, Cyber Monday, and Halloween promotions. Sign up for our newsletter to get early access to exclusive deals.
A: Not at this time, but we’re working on it! In the meantime, our products come in stylish packaging, perfect for gifting.
A: We currently do not offer custom orders, but we’re always open to suggestions! Let us know what you’d love to see in future collections.
A: A Gothic Universe is an online-only brand, allowing us to offer unique gothic fashion worldwide. Stay tuned for potential pop-up events in the future!
